Certificates in Communication
Why a Certificate in Communication?
Professionals improve interpersonal communication by learning relevant approaches for improving productivity, managing conflict, handling difficult conversations, and improving "executive presence" through effective verbal and written communication.
Types of Certificates in Communication
Satell Certificates are customizable to meet your professional development and organizational advancement needs. Select a four or eight course Certificate, and then design a program of study around your goals.
Best Practices Certificate
- 4 courses
- Select 2 courses from Communication
- Select 2 courses from any other areas of concentration
- Complete in 2-4 months
Advanced Best Practices Certificate
- 8 courses
- Select 4 courses from Communication
- Select 4 courses from any other areas of concentration
- Complete in 4-8 months
Courses Available in Communication
Leadership Communication (FM0014)
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Handling Difficult Conversations (FM0041)
Managing Difficult Employees (FM0043)
Turning Negativity into Performance (FM0044)
Effectively Managing Conflict (FM0008)
Course Outcomes
- Resolve both individual and group conflicts for smoother operations.
- Mitigate anger and aggression during hostile conversations and defuse the most difficult situations.
- Uncover unarticulated assumptions, unmet expectations.
- Gain cooperation, set expectations, and ensure that difficult conversations achieve mutual purpose.
- Eliminate common communication distractions that can derail your team's productivity and morale.
Primary Competencies Addressed
- Handling difficult conversations
- Empathetic listening and communications
- Reaching consensus and mutual purpose
Secondary Competencies Addressed
- Inspiring employee commitment
- Decreasing the stress within staff dynamics
- Building trust
Target Audience
- Business professionals at all levels who want to improve their relationships and productivity at work or at home.
- Frontline, functional and middle managers who are looking for ways to boost their productivity and effectiveness through better working relationships.
- Senior managers and executives looking for refresher training to deal with difficult relationships.
Course Outcomes
- Resolve both individual and group conflicts for smoother operations.
- Deliver praise and effective feedback to improve your team's performance.
- Mitigate anger and aggression during hostile conversations and defuse the most difficult situations.
- Discover how clarifying "Can't Do" vs. "Won't Do" will help you break through stalemates on your team.
- Adeptly manage salary discussions and communicate wage freezes to employees while retaining your top talent at the most critical times.
Primary Competencies Addressed
- Handling difficult conversations
- Empathetic listening and communications
Secondary Competencies Addressed
- Listen to customers for inspiration on product development and service
- Align your strategy by creating mission, vision and values statements
- Leading change
- Recruiting, developing and retaining talent
- Inspiring employee commitment
- Workforce planning and employment governance
- Employee and labor relations
Target Audience
- Business professionals at all levels who want to improve their relationships and productivity at work or at home.
- Frontline, functional and middle managers who want to improve their ability to get results when emotions are high.
- Senior managers and executives looking to improve critical business or personal relationships.
Course Outcomes
- Reframe performance issues in terms of behavior instead of attitude and turn problem behaviors into productive performance.
- Confront challenging behavioral issues such as absenteeism, triangulation and workplace gossip that decrease your team's morale and productivity.
- Abandon the old, ineffective models of employee discipline.
- Identify and eliminate obstacles that interfere with your ability to improve your team's performance.
- Establish and implement a new behavioral standard in your department/organization that improves accountability for results.
- Create a comprehensive, legally-compliant termination checklist.
Primary Competencies Addressed
- Empathetic listening and communications
Secondary Competencies Addressed
- Listen to customers for inspiration on product development and service
- Align your strategy by creating mission, vision and values statements
- Leading change
- Recruiting, developing and retaining talent
- Inspiring employee commitment
- Workforce planning and employment governance
- Employee and labor relations
Target Audience
- Frontline managers who hire or inherit challenging personalities.
- Functional and middle managers whose problem employees are preventing their ability to get consistent results or productively engage everyone on their team.
- Senior managers and executives looking for new ideas and best practices for building and sustaining high-performance work environments.
Course Outcomes
- Confront negative behavior and prevent toxic attitudes from spreading or impacting positive results.
- Deliver corrective feedback without damaging your working relationships and employees' productivity.
- Strengthen workplace relationships by controlling conflict and preventing escalation.
- Successfully meet the emotional needs of your staff so your employees are inspired by your leadership.
Primary Competencies Addressed
- Handling difficult conversations
- Managing conflict
Secondary Competencies Addressed
- Listen to customers for inspiration on product development and service
- Align your strategy by creating mission, vision and values statements
- Leading change
- Recruiting, developing and retaining talent
- Inspiring employee commitment
- Workforce planning and employment governance
- Employee and labor relations
Target Audience
- Frontline, functional and middle managers who want to improve their ability to get results when dealing with negative attitudes.
- Human resource managers responsible for helping managers deal with negative attitudes and promote a positive work environment.
- Senior managers and executives looking to improve critical business or personal relationships involving negative attitudes.
Course Outcomes
- Identify and analyze the most common sources of conflict you face on the job.
- Differentiate between healthy and unhealthy conflict, so you can recognize the red flags that discourage productive dialogue.
- Construct a plan you can use when faced with conflict, and apply practical approaches to common situations.
- Discover and apply advanced communication skills that help prevent and resolve unhealthy conflict.
- Pinpoint the exact problem that is causing conflict so you can address the "right" problem.
- Create a positive environment to prevent unhealthy conflict before it affects the workplace.
Primary Competencies Addressed
- Managing conflict
- Executive presence: effective verbal communication
Secondary Competencies Addressed
- Listen to customers for inspiration on product development and service
- Align your strategy by creating mission, vision and values statements
- Leading change
- Recruiting, developing and retaining talent
- Inspiring employee commitment
- Workforce planning and employment governance
- Employee and labor relations
Target Audience
- Frontline managers who are ready to learn advanced skills to create a positive work environment that encourages productive debate.
- Functional and middle managers who want to explore advanced skills and ideas for negotiating conflict.
- Senior managers and executives looking for new ideas and best practices for conflict negotiation.
For a full list of elective courses please, click here.
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Competency Map
Competency Map
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