Managing Difficult Employees (FM0043)

Overview

Learn how to manage difficult employees. Discover proven solutions to dealing with chronic whiners, complainers and time-wasters. Avoid the techniques that no longer work in cases of employee discipline. Effectively handle your employees with personality problems. Learn how to address serious cases of employee misconduct while ensuring legal compliance.

Course Outcomes

  • Reframe performance issues in terms of behavior instead of attitude and turn problem behaviors into productive performance.
  • Confront challenging behavioral issues such as absenteeism, triangulation and workplace gossip that decrease your team's morale and productivity.
  • Abandon the old, ineffective models of employee discipline.
  • Identify and eliminate obstacles that interfere with your ability to improve your team's performance.
  • Establish and implement a new behavioral standard in your department/organization that improves accountability for results.
  • Create a comprehensive, legally-compliant termination checklist.

Competencies Addressed

Primary Competencies Addressed

  • Empathetic listening and communications

Secondary Competencies Addressed

  • Listen to customers for inspiration on product development and service
  • Align your strategy by creating mission, vision and values statements
  • Leading change
  • Recruiting, developing and retaining talent
  • Inspiring employee commitment
  • Workforce planning and employment governance
  • Employee and labor relations
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Target Audience

  • Frontline managers who hire or inherit challenging personalities.
  • Functional and middle managers whose problem employees are preventing their ability to get consistent results or productively engage everyone on their team.
  • Senior managers and executives looking for new ideas and best practices for building and sustaining high-performance work environments.
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